Frequently asked questions
All our products come with 1-year warranty from date of purchase. The warranty includes all manufacturing defects and excludes the following; accidental damage, water damage and / or third party repairs without prior approval by us.
You have 30-Day Money Back Guarantee to return any goods purchased from our site. No questions asked, providing the product is in the same condition and in it’s original packaging.
Our standard free delivery is next working day however certain items may take longer and this would be shown at time of checkout. Regular updates regarding your delivery will be provided and our team is here for when you need them.
Working Days: Monday to Friday (Excluding any holidays)
We use industry leading software to test all our devices for optimal battery health. Each battery will have minimum of 80% capacity relative to new (in non technical terms the battery is in great condition). For further piece of mind your 1-year warranty covers battery replacements for free in the rare instance you feel the battery is not performing as it should be.
Yes. All our devices are factory unlocked and work with all network providers.
If you purchase a phone it will include:
-Qwikfone Box
-Wall Plug
-Charging Lead
-Wired Earphones
-Sim Ejector tool
If you purchase an Apple watch ((Wired Earphones or Headphones) and Sim ejector tool are excluded)
-QwikFone Box
-Charger
Yes. Each device goes through stringent refurbishment and quality check process to make sure that you cannot distinguish the refurbished device from a new device. Be assured, it would be a perfect gift for anyone and any occasion.
In simpler terms the term ‘refurbished phone’ means it’s a pre-owned handset that has been cleaned, tested and repaired to ensure it is in full working order ready for re-sell.
If you compare our price with some of our competitors you may find the same phone at a cheaper price. However, this is for a device that shows signs of heavy usage, which will most likely have some form of visible dents, scratches and scuffs. We are on a mission to offer you just like new environmentally friendly phones at low prices.
Samsung Phones | Samsung Phones Unlocked
Buy Samsung phones pristine unlocked from QwikFone. This deal guarantees a pristine phone with brand-new accessories. QwikFone provides free technical support for a year and a full refund within a month from the order date.
QwikFone's Samsung phones are reconditioned by the best repair professionals. Our team brings each handset to its pristine condition using the latest software for testing and the best equipment.
The accessory set includes:
- A pair of earphones with a 3.5mm jack
- Fast charging cable
- Charger adapter
- SIM ejection pin
*Damaged items cannot be returned.
Accidental damage is fixed through our paid repair services.
QwikFone offers you an amazing chance to buy refurbished Samsung phones in the UK at a discounted price and keep the same experience as when you buy a brand-new phone.
The testing also includes the screen's display quality, resolution, and touch sensitivity. This testing process is the same as the one Samsung stores conduct during its certified refurbished phone testing which guarantees and ensures the status and condition of a returned phone or a display device before putting it back on sale. During this testing process, if any technical problem was found in the hardware of the software of the Samsung mobile phone, it gets repaired during the certified refurbishment process.
Refurbished smartphones like Samsung and other brands from QwikFone always come with all the essential accessories according to the device's design and requirements. As a standard, our Samsung phones will have their brand-new charger, USB cable, earphones, and a SIM ejection tool. The accessories are manufactured by QwikFone's partners according to Samsung's rules and guidelines for manufacturing its original accessories. These accessories are also included in the same 1-year warranty on the phone. So, you don't only get new original-like accessories for free, we also replace them for free if you come across any issue while using them.
For every order that is placed during business days and QwikFone's operating hours, our team makes sure that these orders are shipped out on the same day. The Same-day shipping option is also available for a suitable fee for customers who missed our free ship-out service and would still like their orders to be shipped out on the same day as the order placement date.
Free shipping is available for all orders, all you need to do is to check the needed "free shipping" option on the checkout page while you're providing the rest of the checkout info required by QwikFone to complete the order.
Please find all the detailed information regarding shipping costs and tim