Frequently asked questions

Having any questions about purchasing refurbished phone? We're happy to answer!

Q1. How can I track my order?

On "My account" page, you will be able to access all of your orders filtered by date. Click on the latest order, or whichever order you want to track using the order's ID, to view its details and track the shipping process.

Q2. How can I cancel my order?

If your order has not been shipped out yet, you will be able to cancel it. You will need to contact our London office to inform us that you wish to cancel your order and we will take care of the rest! You can check out whether your order has been shipped out or not through our order-track waiting approved or not.

Q3. How can I return my order? 

As long as you are still in the 14-day return period, you will be able to return your order. Go to "My account" page, view your orders, click on the details of the order that you want to return, then click "return order".

Q4. How long does refunds take?

Returning your order within 14 days from your order date guarantees that you will receive a full refund. After we receive all the items of the returned the order, refunds are made back to the original payment method:

- If you paid using PayPal, the refunds will show immediately on your account.

- If you paid using bank account, the refunds usually will take 3-5 business days to show in your bank statement.

Q5. How can I get my ordered shipped on the same day?

QwikFone has a same-day dispatch for all orders that are placed during our business hours. We also have a late-shipping option avaiable for £15 that will guarantee you are same-day dispatch in case you're placing your order after hours.. Please check our "Shipping Policy" page for exact hours and other details.

Q6. What voids Qwikfone's warranty?

All of QwikFone products has a warranty that enables our specialists to repair defective items for free. If the device cannot be repaired, we replace it for free as well. This warranty will be considered voided if the device or spare part has been accidentally damaged by the user. The warranty will also be voided if party other than QwikFone opens the device and/or repairs it.

Q7. I placed my order late, do you have late shipping?

In addition to shipping out orders that were placed by 3:00PM, QwikFone offers a range of late shipping options. If you are placing your order before 5:30PM, choose "late shipping" on the check out page to get your order shipped out on the same day.

Q8. Where can I see my shipping cost?

After placing your order, the website will take you to the checkout page where you will be able to select your shipping method. Once you have selected your shipping option, the shipping cost will appear in the "subtotal" section of the page.

Q9. Can I reschedule my delivery date or address?

Once your order is place, you will not be able to change the delivery address. As for delivery date, you can change it by contacting our London office as long as your order hasn't been shipped out yet.

If your order has been shipped out, however, you won't be able to change the delivery date.

10. I need to contact your support.

QwikFone's phone number and email are listed on the "Contact us" page". You can also chat with our team via the "chat box" on the website's lower-right corner. This feature is especially helpful for getting immediate answers.