Samsung Galaxy S9/S9+ Refurbished

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Frequently asked questions

How long is the warranty?

All our products come with 1-year warranty from date of purchase. The warranty includes all manufacturing defects and excludes the following; accidental damage, water damage and / or third party repairs without prior approval by us. 

What if I change my mind after purchase?

You have 30-Day Money Back Guarantee to return any goods purchased from our site. No questions asked, providing the product is in the same condition and in it’s original packaging. 

How long will my delivery take? 

Our standard free delivery is next working day however certain items may take longer and this would be shown at time of checkout. Regular updates regarding your delivery will be provided and our team is here for when you need them. 

Working Days: Monday to Friday (Excluding any holidays)

Does the phone come with a new battery? 

We use industry leading software to test all our devices for optimal battery health. Each battery will have minimum of 80% capacity relative to new (in non technical terms the battery is in great condition). For further piece of mind your 1-year warranty covers battery replacements for free in the rare instance you feel the battery is not performing as it should be.

Will the device work with my current SIM card? 

Yes. All our devices are factory unlocked and work with all network providers.

What is included in my package?

If you purchase a phone it will include:

-Qwikfone Box

-Wall Plug

-Charging Lead

-Wired Earphones

-Sim Ejector tool

If you purchase an Apple watch ((Wired Earphones or Headphones) and Sim ejector tool are excluded)

-QwikFone Box


Will my phone look and work like new? 

Yes. Each device goes through stringent refurbishment and quality check process to make sure that you cannot distinguish the refurbished device from a new device. Be assured, it would be a perfect gift for anyone and any occasion. 

What does the term ‘refurbished phone’ mean? 

In simpler terms the term ‘refurbished phone’ means it’s a pre-owned handset that has been cleaned, tested and repaired to ensure it is in full working order ready for re-sell.  

Why do other sites offer different prices for the same phone? 

If you compare our price with some of our competitors you may find the same phone at a cheaper price. However, this is for a device that shows signs of heavy usage, which will most likely have some form of visible dents, scratches and scuffs. We are on a mission to offer you just like new environmentally friendly phones at low prices.

What’s in the box?

Charging adaptor
USB charging cable
SIM ejector pin

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Samsung S9/S9 Plus Refurbished UK | Unlocked Grade A+

Buy pristine Samsung S9/Plus refurbished by experts & with full warranty protection included. All deals come with brand-new accessories included in the price as well as a full refund guarantee as per our return policy. Free shipping is available for all orders and return requests. This refurbished Samsung phone deal is available with monthly payment plans offered by PayPal Credit & Klarna.

Does the refurbished Samsung S9 work in other countries?

Yes, our Samsung s9/plus unlocked is good to use in the UK as well as other carriers from other countries around the world.

How is the security of the refurbished Samsung Galaxy S9+?

The refurbished Galaxy S9+ is secure with an original & authentic full Android version with all security patches installed.

Is the Android version of the Samsung S9 / S9 Plus upgradeable?

Yes, you can upgrade the S9 & S9 Plus from Android 8.0 (Oreo) up to Android 10.

Can my battery be replaced within the 12-month warranty?

Yes, if the battery malfunctions during the 12 months of the warranty period, it will be replaced for free.

How can I track my order delivery?

From the "My account" page, you can access all of your QwikFone orders and track the delivery of the latest order.

Can I return the S9/S9 Plus order if I paid with Klarna or PayPal Credit?

Yes, all unlocked refurbished phone UK orders can be returned within 30 days regardless of payment method.