Refurbished Mobile Phones

Frequently asked questions

At QwikFone, refurbished devices are pre-owned devices that are inspected, tested, and renewed by skilled technicians. Our goal is to meet or exceed the market standards for one of three grades: Excellent, Good, or Average, to cover all of our customers' needs in quality and budget. Our devices are refurbished using high-end parts and following industry-standard procedures to ensure reliable performance and strong battery health in each unit.

Once our refurbishment centre receives the device, our skilled technicians carry out a full inspection to assess the initial condition and grade. Then the renewal process begins. We replace batteries, screens, and other internal parts when required, using high-quality parts that meet industry standards, and the device undergoes diagnostic testing to identify and resolve any performance issues. The refurbished phone is then packaged in a biodegradable box with new accessories, the same as those included with the new unit of the same model, ready for its new owner.

We have three condition options to choose from when you buy your phone: Excellent, Good, and Average. If you choose the Excellent condition, your refurbished phone will look closest to new with minor (if any) cosmetic signs, like a microscopic scratch or dent.

Our standard warranty, which is included with all purchases, covers the phone for 12 months. The warranty covers any manufacturer or refurbisher-caused malfunctions in the phone and guarantees a replacement phone or a refund. Our warranty does not cover accidental damage by the user.

Yes, all of our refurbished mobile phones are packaged with the same accessory items that would be included with the brand-new unit. If the new device comes with a certain type of charging cable and a SIM ejector, your QwikFone refurbished phone will come with a new charging cable and a new SIM ejector.

Our return policy gives you a comfortable window of 30 days to try the phone and make sure you test it thoroughly and like it. Even if you like the phone and there’s nothing wrong with it, but you just changed your mind about the purchase, you can benefit from our full-refund return policy. The only condition is to keep the phone in the same condition and return it the way you received it, in the same packaging and accessories. You’ll get your money back, no hassle.

QwikFone is a certified refurbishment centre. This means we only sell refurbished phones under strict standards and testing procedures. Second-hand sellers sell as-is phones with minimal-to-no repairs for the phone's batteries or outer shell. Additionally, most second-hand phones in an as-is condition will not come with any replacement obligation from the seller, whereas QwikFone’s warranty covers you for any faults during the first year, including technician support and replacement for the phone if the phone malfunctions.

Yes, you can use Klarna to pay for your refurbished mobile in 3 interest-free instalments every 30 days. This means you pay the first instalment on the day of the order, then pay the second instalment after 30 days of the purchase, and the final instalment after 60 days of the purchase, with no interest.

No, during QwikFone’s refurbishment process, the phone is unlocked to work with all major carriers, fully compatible with no restrictions.

Yes, as long as the model of the phone is still supported and receives software upgrades by the manufacturer, your refurbished device will be able to receive the latest iOS or Android updates. The device will come with the latest available version of its OS and continue to upgrade automatically.

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Buy Refurbished Phones With a 30-Day Money Back Guarantee

Get the best deals on refurbished phones in the UK with QwikFone. Our deals come with a full warranty policy for 1 year. We include a money-back guarantee if you change your mind about the purchase. All of our mobile phones in the UK come with brand-new compatible accessories included. A free delivery option is available to minimize your costs on this purchase.

QwikFone's mobile phones include popular brands like Apple iPhones.If you're an Android lover, choose A Samsung or a Google Pixel!

Choose your favourite model from any brand. Buy now and pay later over monthly instalments.

Why choose QwikFone to Buy Refurbished Mobile Phones?

1. A great range of refurbished mobile phones

We offer a wide variety of smartphones and brands to choose from. Whether you are an Android fan or an iPhone loyal user, your favourite phone is right here!

Our iPhone collection includes various models from the latest iPhones to the classics. Our Android selection offers even more variety. Choose anything from a Samsung to a Google Pixel, with models available across different generations and budgets.

As our smartphone collection is growing all the time, more choices are available every month!

2. Unlocked mobiles for more freedom 

No matter which smartphone brand you choose, your handset will be unlocked.

Using professional techniques, our team unlocks all mobile phones to enable the user to use the phone with multiple carriers.

While the norm is to have the locked phone restricted to just one carrier, this is not the best option. Locked phones restrict the user to one network at all times. When it's time to change your carrier service for any reason, you'll have to change the phone itself.

To keep your phone overseas, you will have to get a roaming bundle. The problem with roaming bundles is how expensive they are, which will affect your budget.

With an unlocked phone, you can replace the SIM card whenever you like with no restrictions. Also, if you travel outside the UK, you can continue using the same phone with a local SIM card from your destination.

3. 40-point check for a like-new phone

At QwikFone, refurbished phones for sale go through a specific testing process to provide the best quality. Our 40-point testing plan covers all aspects of the phone inside and out.

Our tests cover the screen touch sensitivity and brightness. The screen testing also includes a special test to make sure that there are no dead pixels on the display.

In terms of battery, the pristine condition states that the battery has to be at 85% of its life span. This means that, if the battery can be charged 1000 times over its life, the refurbished phone battery will be charged at least 800 times.

As for battery life and capacity, the refurbished phone has 100% capacity like a brand-new phone.

All other functionalities, such as the processing power, cameras, and speed, are comparable to a brand-new phone.

4. Experienced professionals

QwikFone has professional mobile phone experts who are dedicated to testing and refurbishing mobile phones in order to offer them to our customers in the best condition, based on the grade of your choice. 

Yet, the question remains: can you, as a user, trust the results of this professional testing?

Well, when the test is being performed by a repair professional who has 5-10 years of experience in the field, you can be confident that any issue will be identified and addressed with care. 

5. CheckMEND report

The fact that the user may not be able to know where that device comes from leaves a chance for the phone to be stolen or acquired by any other suspicious method. To provide maximum assurance for our customers, we at QwikFone internally conduct CheckMEND tests to verify that the device is not lost, stolen, or blacklisted.

6. OEM spare parts

During refurbishment, only OEM spare parts are used to replace the parts that are not in a like-new condition. This can apply to the screen, the battery, or any other replaceable part of the phone. To have a simple and clear image of what an OEM part is, users must know that this category of spare parts, whether they are for smartphones or any other form of devices or machines, is made by the manufacturer of the original device. So, an OEM screen replacement for a Samsung Galaxy phone, for example, is made and released by Samsung itself, and so on.

Since the parts are made by the original brand, they can be safely expected to offer the same performance as the parts that were in the phone in its brand-new condition.

7. 12-month warranty

The first and most important form of guarantee QwikFone offers with all of our refurbished phone deals is the 12-month warranty. This warranty covers both the phone and its accessories. So, if you purchase a refurbished phone from QwikFone and, during the first year, the phone or one of the accessories starts to malfunction in any way, we will offer a replacement as long as it is still in the warranty period and the problem was not caused by accidental damage.

8. Free Shipping Policy

QwikFone policies make sure that our customers get the best experience in every aspect of the deal. We offer same-day dispatch for orders placed within business hours. To view these times exactly, please check out our shipping policy page

You can also choose that your order is delivered for free! If you choose the free delivery option on the checkout page while you are placing your order, you will pay only the price of your refurbished phone, as you'll get the accessories and shipping for free!

With all of this and more, QwikFone is offering the best refurbished mobile phones in the UK that enable the customer to minimize their costs, not only in the phone's price but also in all of the other deal details. Benefit from this amazing offer and place your order now!

This is why buying a refurbished phone does not affect your experience with quality, just saves money!

If you still have any doubts or questions, don’t hesitate to contact us. We’re always happy to hear from you.