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Frequently asked questions
All our products come with 1-year warranty from date of purchase. The warranty includes all manufacturing defects and excludes the following; accidental damage, water damage and / or third party repairs without prior approval by us.
You have 30-Day Money Back Guarantee to return any goods purchased from our site. No questions asked, providing the product is in the same condition and in it’s original packaging.
Our standard free delivery is next working day however certain items may take longer and this would be shown at time of checkout. Regular updates regarding your delivery will be provided and our team is here for when you need them.
Working Days: Monday to Friday (Excluding any holidays)
We use industry leading software to test all our devices for optimal battery health. Each battery will have minimum of 80% capacity relative to new (in non technical terms the battery is in great condition). For further piece of mind your 1-year warranty covers battery replacements for free in the rare instance you feel the battery is not performing as it should be.
Yes. All our devices are factory unlocked and work with all network providers.
If you purchase a phone it will include:
-Sim Ejector tool
If you purchase an Apple watch ((Wired Earphones or Headphones) and Sim ejector tool are excluded)
Yes. Each device goes through stringent refurbishment and quality check process to make sure that you cannot distinguish the refurbished device from a new device. Be assured, it would be a perfect gift for anyone and any occasion.
In simpler terms the term ‘refurbished phone’ means it’s a pre-owned handset that has been cleaned, tested and repaired to ensure it is in full working order ready for re-sell.
If you compare our price with some of our competitors you may find the same phone at a cheaper price. However, this is for a device that shows signs of heavy usage, which will most likely have some form of visible dents, scratches and scuffs. We are on a mission to offer you just like new environmentally friendly phones at low prices.
Refurbished Samsung Galaxy S10e SIM Free Unlocked
Can I use the Samsung S10e SIM free outside the UK?
Yes, all refurbished smartphones UK are professionally unlocked which means they can be used abroad with different carriers.
Will my accounts be safe on a refurbished Samsung S10e?
Yes, since the S10e is original and running an authentic and secure Android version, it will be as secure as the new S10e for your online accounts.
Will the Samsung S10e get regular Android updates?
Yes, as long as the model is included in the updates by Google, the S10e will receive and run the latest Android upgrades.
Does the Samsung Galaxy S10e SIM free warranty cover the charger?
Yes, all accessory items of the Galaxy S10e are included in the 12-month warranty of the phone.
Is fast delivery available for the Galaxy S10e refurbished?
Yes, we offer two fast delivery options:
- Free fast delivery for orders placed during working hours
- Paid fast delivery for orders placed after hours
Can I return the refurbished Samsung Galaxy S10e without its accessories?
No, for the return to be accepted, all box contents must be included and in their original condition.