Frequently asked questions
Q1. How do I sell my phone to Qwikfone?
To sell your phone, simply fill out our online questionnaire detailing your phone’s condition and specifications. We’ll provide an initial quote based on your information. If you agree with the quote, send your phone to us using the prepaid shipping label. After we receive and inspect your phone, we’ll confirm the final offer.
Q2. What happens if my phone is valued differently after inspection?
If our inspection finds a discrepancy from your description, we'll send you a revised offer. You'll have a specified timeframe to accept this new offer, as detailed in our email. If you decide not to accept it, we'll return your phone at no extra cost.
Q3. What if I find a higher price elsewhere for my phone?
We have systems in place to ensure we offer the highest leading price where possible for all devices. However, if you find a higher price elsewhere, please reach out to us via email or phone. We will review your claim and are committed to matching the price, maintaining our promise to offer the best value.
Q4. How long does it take to sell my phone and receive payment?
The process is swift. We aim to pay out within 24 hours of receiving your device. This includes testing and evaluating your device against the filled questionnaire. If there is any delay in this process, we will notify you promptly.
Q5. How will I receive payment for my phone?
Payment will be made to the bank details you provided when filling out your details. We cross-check these details with leading institutions to ensure accuracy and prevent any errors. This process is in place to make sure the payment is secure and reaches you without any issues.
Q6. Are there any hidden fees or charges for selling my phone?
No, there are no hidden fees or charges when you sell your phone with us. We provide a prepaid shipping label for you to send your phone. Additionally, if you choose not to accept our revised offer after inspection, we will return your device free of charge.