What to do now
- Remove your iCloud, Google or Samsung account from the device
We cannot accept ANY devices that still have these accounts on them. We will email you with information on how to remove them or please see our FAQs.
How to remove from iCloud account
How to remove from Google & Samsung account
2. Pack your device carefully
We suggest using either bubble wrap and/or a box to ensure your device is well protected.
3. Take it to the Post Office
Take your device, along with the QR code (either on your phone or printed out) to the Post Office. They will do the rest.