What to do now

We cannot accept ANY devices that still have these accounts on them. We will email you with information on how to remove them or please see our FAQs.

How to remove from iCloud account

How to remove from Google & Samsung account

2. Pack your device carefully

We suggest using either bubble wrap and/or a box to ensure your device is well protected.

3. Take it to the Post Office

Take your device, along with the QR code (either on your phone or printed out) to the Post Office. They will do the rest.