Delivery Policy for Qwikfone

1. Sending Your Device to Qwikfone

  • Prepaid Shipping Label: Once you decide to sell your device to us, Qwikfone will provide you with a prepaid shipping label. This label allows you to send your device to us without any shipping cost.
  • Packaging Instructions: To ensure your device arrives safely, please follow our packaging instructions carefully. It's important to secure your device to prevent damage during transit.
  • Dispatching Your Device: After packaging your device securely, dispatch it using the designated courier service as per the instructions provided with the shipping label.
  • Tracking: We recommend that you keep a note of your tracking number for reference. This allows you to track the shipment of your device to our facility.

2. Inspection and Offer Process

  • Receiving and Inspection: Upon receiving your device, our team will conduct a thorough inspection to verify its condition and specifications.
  • Offer Communication: If the device matches the description you provided, we will confirm the initial offer. If not, we will send you a revised offer via email.

3. Returning Your Device (If Offer is Rejected):

  • Return Process: If you choose not to accept our revised offer, we will return your device to you.
  • Prepaid Return Shipping: Qwikfone covers the cost of return shipping. We will send your device back using a secure and reliable courier service.
  • Packaging for Return: Your device will be returned in secure packaging to ensure its safety during transit.
  • Tracking the Return: We will provide you with a tracking number for the return shipment, enabling you to track the safe return of your device.

4. Responsibility and Liability

  • Loss or Damage in Transit (Sending to Qwikfone): While we ensure safe handling of your device upon receipt, Qwikfone is not responsible for any loss or damage to the device while in transit to us. We recommend that you package your device securely and use the tracking feature provided by the courier service.
  • Loss in Transit (Returning to Seller): In the rare event of loss during the return shipment, Qwikfone will address such incidents on a case-by-case basis, ensuring fair resolution. However, Qwikfone's liability may be limited as per our Terms and Conditions.

5. Customer Support

  • Assistance and Queries: If you have any questions or need assistance with the shipping process, our customer support team is here to help. Please contact us for any shipping-related inquiries or concerns.